Find a Tender (UK above-threshold notices)
Contact Centre Scripting and Diagnostics
- Title
- Contact Centre Scripting and Diagnostics
- Stage
- award, contract
- Buyer
- GREENSQUAREACCORD LIMITED
- Buyer id
- GB-COH-RS027052
- Status
- complete
- Category
- services
- CPV
- 72263000
- CPV in words
- Software implementation services
- Estimated value
- not on file
- Currency
- not on file
- Released
- 2026-08-06T09:46:28+01:00
- Tenders close
- not on file
- Contract starts
- not on file
- Contract ends
- not on file
- Procedure
- Award procedure without prior publication of a call for competition
- Description
- GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
- Open Contracting ID
- ocds-h6vhtk-06dd2c
Where this comes from
- Register
- Find a Tender (UK above-threshold notices)
- Publisher
- UK Cabinet Office, Find a Tender Service
- File
- pages.json
- sha256
- 3fa091d38652
- Size
- 161019250 bytes
- Published
- 2026-10-04
- Read
- 2026-10-04T16:42:17.160Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-14
Open Government Licence v3.0, per the service's terms page: free reuse with attribution.
Cite as
Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04