Find a Tender (UK above-threshold notices)
Provision of a Customer Experience Insight and Survey Feedback Solution
- Title
- Provision of a Customer Experience Insight and Survey Feedback Solution
- Stage
- award, contract
- Buyer
- XC TRAINS LIMITED
- Buyer id
- GB-COH-04402048
- Status
- complete
- Category
- services
- CPV
- 79342310
- CPV in words
- Customer survey services
- Estimated value
- not on file
- Currency
- not on file
- Released
- 2026-07-13T14:47:41+01:00
- Tenders close
- not on file
- Contract starts
- not on file
- Contract ends
- not on file
- Procedure
- Negotiated procedure with prior call for competition
- Description
- A supplier capable of providing an 'always-on' customer feedback survey solution, along with functionality for the presentation of live results and support with advanced ad hoc insights. The 'always-on' survey needs to be accessible to customers through email invitations and a static link hosted on the onboard Wi-Fi welcome page and onboard posters. A dashboard-style reporting tool is required to present live results, along with functionality to drill down into the live data for deeper analysis. XC is also seeking a supplier to proactively uncover and deliver actionable insights to the client. XC are looking for an agency that can go beyond the Customer Experience Survey (CES). XC would like a supplier who can offer both the resources and expertise necessary to help expand and enhance the customer data and insights XC currently have. This includes not only conducting surveys, but also supporting XC in gathering, analysing, and integrating a broader range of customer information, ultimately providing XC with a more comprehensive understanding of customers. This will allow XC to move from an ad-hoc measurement approach with responsive decision making, to a continuous data-driven approach that identifies key business trends, enabling proactive decision-making.
- Open Contracting ID
- ocds-h6vhtk-04e303
Where this comes from
- Register
- Find a Tender (UK above-threshold notices)
- Publisher
- UK Cabinet Office, Find a Tender Service
- File
- pages.json
- sha256
- 3fa091d38652
- Size
- 161019250 bytes
- Published
- 2026-10-04
- Read
- 2026-10-04T16:42:17.160Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's terms page: free reuse with attribution.
Cite as
Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04