Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Title

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Stage

tender

Buyer

Habinteg Housing Association Limited

Buyer id

GB-COH-IP19341R

Status

active

Category

services

CPV

not on file

CPV in words

not on file

Estimated value

291666.67

Currency

GBP

Released

2026-07-07T10:42:00+01:00

Tenders close

not on file

Contract starts

not on file

Contract ends

not on file

Procedure

Competitive flexible procedure

Description

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

Open Contracting ID

ocds-h6vhtk-069a02

• HABINTEG HOUSING ASSOCIATION LIMITED (company), by buyer id · uk companies house, read 2026-10-04

Cite as

Find a Tender (UK above-threshold notices) (UK Cabinet Office, Find a Tender Service), pages.json, sha256 3fa091d38652, published 2026-10-04

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