W5118 Subject Access Request - FOIA Case Management System

Title

W5118 Subject Access Request - FOIA Case Management System

Stage

award

Buyer

Walsall Metro Borough Council

Buyer id

GB-SRS-sid4gov.cabinetoffice.gov.uk/HD6Z2kJf

Status

complete

Category

services

CPV

48000000

CPV in words

Software package and information systems

Estimated value

83055

Currency

GBP

Released

2026-10-12T11:50:21+01:00

Tenders close

2026-09-18T12:00:00+01:00

Contract starts

2026-10-05T00:00:00+01:00

Contract ends

2028-10-04T23:59:59+01:00

Procedure

Call-off from a framework agreement

Description

The Council needs to evidence the management of disclosure requests while achieving compliance with the disclosure timeframes of 21 days for FOI and 30 days for SAR which it currently is not achieving with the current system. It is a statutory requirement that requires streamlined processes in a single point of call system for evidence-based practice. A fully centralised system is required that enables automation and the use of technology to help speed up and control disclosure requests appropriately in line with the principles set out in law through the implementation of a cloud-hosted correspondence case management system (eCase).This will replace the existing "Respond" solution, enabling centralised case handling, SLA compliance tracking, automation, and reporting across FOI, SAR, and disclosure processes.

Open Contracting ID

ocds-b5fd17-86679474-30cf-4c2b-8801-6ad55f950f40

• FIVIUM LTD (company), by the party id in the notice · uk companies house, read 2026-10-04

Cite as

Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 f6f123ceacdf, published 2026-10-12

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