Contracts Finder (UK below-threshold and wider public-sector notices)
Collections, Caseload Manager, and Paypoint Integration
- Title
- Collections, Caseload Manager, and Paypoint Integration
- Stage
- awardUpdate
- Buyer
- ROOFTOP HOUSING GROUP LIMITED
- Buyer id
- GB-SRS-sid4gov.cabinetoffice.gov.uk/J8A7z2D3
- Status
- complete
- Category
- services
- CPV
- 48000000
- CPV in words
- Software package and information systems
- Estimated value
- 343579.2
- Currency
- GBP
- Released
- 2026-09-21T11:36:08+01:00
- Tenders close
- 2026-07-13T12:00:00+01:00
- Contract starts
- 2026-07-19T00:00:00+01:00
- Contract ends
- 2029-07-18T23:59:59+01:00
- Procedure
- Call-off from a framework agreement
- Description
- Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org
- Open Contracting ID
- ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f
Where this comes from
- Register
- Contracts Finder (UK below-threshold and wider public-sector notices)
- Publisher
- UK Cabinet Office, Contracts Finder
- File
- pages.json
- sha256
- 9eef7d9a9a44
- Size
- 7175467 bytes
- Published
- 2026-10-03
- Read
- 2026-10-04T17:37:30.164Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's API documentation: free reuse with attribution.
Cite as
Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 9eef7d9a9a44, published 2026-10-03