Contracts Finder (UK below-threshold and wider public-sector notices)
CPU 8239 - Housing Services Automated Dialler
- Title
- CPU 8239 - Housing Services Automated Dialler
- Stage
- award
- Buyer
- NOTTINGHAM CITY COUNCIL
- Buyer id
- GB-SRS-sid4gov.cabinetoffice.gov.uk/5JM9tyCn
- Status
- complete
- Category
- services
- CPV
- 48000000
- CPV in words
- Software package and information systems
- Estimated value
- 80000
- Currency
- GBP
- Released
- 2026-10-07T11:54:33+01:00
- Tenders close
- 2026-03-29T17:00:00+01:00
- Contract starts
- 2026-03-30T00:00:00+01:00
- Contract ends
- 2027-03-29T23:59:59+01:00
- Procedure
- Call-off from a framework agreement
- Description
- Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function. The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems. The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14. The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months. The Year 1 annual licence fee is £80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the previous year's annual licence fee plus RPI and 2.9% . This is an award notice only and the opportunity is not open for applications.
- Open Contracting ID
- ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c
Where this comes from
- Register
- Contracts Finder (UK below-threshold and wider public-sector notices)
- Publisher
- UK Cabinet Office, Contracts Finder
- File
- pages.json
- sha256
- 88bbe086ff97
- Size
- 1391342 bytes
- Published
- 2026-10-07
- Read
- 2026-10-07T14:28:07.244Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's API documentation: free reuse with attribution.
Cite as
Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 88bbe086ff97, published 2026-10-07