Contracts Finder (UK below-threshold and wider public-sector notices)
IT Service Management Platform (ITSM) Licences, Support and Maintenance
- Title
- IT Service Management Platform (ITSM) Licences, Support and Maintenance
- Stage
- award
- Buyer
- MCA - Maritime and Coastguard Agency
- Buyer id
- GB-CFS-180697
- Status
- complete
- Category
- services
- CPV
- 48000000
- CPV in words
- Software package and information systems
- Estimated value
- 111400
- Currency
- GBP
- Released
- 2026-10-02T18:02:12+01:00
- Tenders close
- 2026-07-16T11:00:00+01:00
- Contract starts
- 2026-09-10T00:00:00+01:00
- Contract ends
- 2032-01-31T23:59:59Z
- Procedure
- Call-off from a framework agreement
- Description
- The MCA has a requirement for a modern, cloud-based ITSM platform to replace the legacy toolset, enabling improved service delivery, automation, analytics, and integration with MCA's digital ecosystem. The new solution will support ITIL-aligned processes, enhance user experience, and deliver measurable benefits including faster resolution times, improved CMDB accuracy, and better self-service. This solution was tendered as a Further Competition under Government Commercial Agency framework Technology Products & Associated Services 2, under Lot 3.
- Open Contracting ID
- ocds-b5fd17-94074575-3eb7-4be3-b6ff-72e826ae234b
Where this comes from
- Register
- Contracts Finder (UK below-threshold and wider public-sector notices)
- Publisher
- UK Cabinet Office, Contracts Finder
- File
- pages.json
- sha256
- 9eef7d9a9a44
- Size
- 7175467 bytes
- Published
- 2026-10-03
- Read
- 2026-10-04T17:37:30.164Z
- Source file
- Source file retained · verify
- Refresh due
- 2026-10-18
Open Government Licence v3.0, per the service's API documentation: free reuse with attribution.
Cite as
Contracts Finder (UK below-threshold and wider public-sector notices) (UK Cabinet Office, Contracts Finder), pages.json, sha256 9eef7d9a9a44, published 2026-10-03