Medical Depot Inc.: Nitro Glide Knee Walker-offers users recovering from a below-the-knee injury the ability to remain mobile and glide through their daily activities. Model: 791BL (Blue)

Recall number

Z-2354-2024

Recalling firm

Medical Depot Inc.

Product

Nitro Glide Knee Walker-offers users recovering from a below-the-knee injury the ability to remain mobile and glide through their daily activities. Model: 791BL (Blue)

Status

Open, Classified

Initiated

2024-06-14

Posted

2024-07-12

Terminated

not on file

Reason

The tiller separates from the base/front caster assembly. If the knee walker fails, a user may fall and sustain an injury

Root cause

Process control

Action

Drive DeVilbiss Healthcare ( Drive ) issued Urgent Medical Device Recall letter on 6/14/24 to Distributors and End-Users via email. Letter states reason for recall, health risk and action to take: Please take the following three actions immediately: 1)Identify any inventory in your possession of 791BL and 791RD Nitro" Glide Knee Walkers containing serial numbers beginning with 21S, and ensure that they are placed in a location that will prevent sale or rental to an end user. 2) Go to https://www.recallrtr.com/kneewalker and enter your Unique Customer Code, located on the first page of this notice, directly below your address in bold type. Using that code on the website, you will be able to: a. Confirm the quantity of affected units in your possession (i.e., units that contain a serial number beginning with 21S); b. Request postage-paid mailing labels and packing material to return the affected units; c. Order replacement products; and d. Fill out a web form to acknowledge receipt of and compliance with the recall. If you experience any issues with the website or wish to communicate via phone, Drive has established a dedicated Customer Service phone number, (877) 206-1171, which will be available Monday through Friday, from 7:30 a.m. to 5:00 p.m. Central Time. You can also contact us via email regarding this recall at kneewalker@realtimeresults.net. 3) Please contact any customer/end user who purchased or rented an affected unit and provide them notice of and instructions for compliance with the recall. The recall website will also be enabled to assist end-users with registering for the recall, returning their affected unit, and receiving a replacement of the unit. On the website, you will also have the option to provide your customer list so that notification of end-users may be performed on your behalf.

Quantity

875 units

Distribution

Nationwide Foreign: Canada

Lot, serial or model codes

UPC: 822383019093 (791BL) All serial numbers beginning with 21S

510(k) numbers

not on file

PMA numbers

not on file

Product code

ITJ

Firm FEI

3002997602

Firm city

Port Washington

Firm state

NY

Firm country

not on file

Cite as

FDA Medical Device Recalls (openFDA) (U.S. Food and Drug Administration (openFDA)), device-recall-0001-of-0001.json.zip, sha256 b87518bfe2e8, published 2026-09-28

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