Philips North America Llc: eCareManager version 4.2.1, eCareManager version 4.3.2, eCareManager version 4.3.3, eCareManager version 4.5.1, eCareManager version 4.5.2, eCareManager version 4.6.0- a software tool intended for use by trained medical staff providing supplemental remote support to bedside care teams in the management and care of in-hospital patients. Model Number: 865325

Recall number

Z-0549-2022

Recalling firm

Philips North America Llc

Product

eCareManager version 4.2.1, eCareManager version 4.3.2, eCareManager version 4.3.3, eCareManager version 4.5.1, eCareManager version 4.5.2, eCareManager version 4.6.0- a software tool intended for use by trained medical staff providing supplemental remote support to bedside care teams in the management and care of in-hospital patients. Model Number: 865325

Status

Terminated

Initiated

2022-01-03

Posted

not on file

Terminated

2024-04-11

Reason

eCareManager (eCM) Sentry Score software not approved for use

Root cause

Under Investigation by firm

Action

Philips issued Urgent Medical Device Correction letter eCareManager (eCM) Sentry Score to customers via email on 03-Jan-2022. FedEx letters delivered 05-Jan-2022 or 06-Jan-2022. Letter states reason for recall, health risk and action to take: 1 Stop using Sentry Score immediately 2 Share this communication with eCareManager users/Clinicians/ Health Care providers within your organization as soon as possible. 3 Complete the Urgent Medical Device Correction Response form and return to Philips via any one of the below methods: - Email - eCMSentryScore@Philips.com - FedEx Please use the return envelope. The correction will be accomplished in 2 steps Step 1: Philips will contact you to schedule approximately 10 minutes of down time for eCareManager as soon as possible, at your convenience. During this downtime the configuration will be updated, so that Sentry Score will not be accessible. This means you will no longer be able to use Sentry Score. All other functions of eCareManager will continue to work as intended. Step 2: Philips will be creating a software update package, which will be installed at your site for the version of eCareManager software that is running on your system. Sentry Score will be removed from the software as well as any reference to Sentry Score on any of the screens via the software update package. All appropriate documents (clinical user guide etc.) will be provided to you as part of this update. As soon as the software update packages are available, you will be contacted by Philips to update the system with the software update package to remove Sentry Score. If you need any further information or support concerning this issue, please contact your local Philips representative: Email: eicusupport@philips.com

Quantity

36 units

Distribution

Worldwide distribution - US Nationwide and the country of Australia.

Lot, serial or model codes

Software Version/ UDI 4.2.1 (01)00884838087453(10)4.2.1 4.3.2* (01)00884838099807(10)4.3.2(11)20200610 4.3.3 (01)00884838099807(10)4.3.3(11)20210811 4.5.1 (01)00884838102910(10)4.5.1(11)20210321 4.5.2 (01)00884838102910(10)4.5.2(11)20210802 4.6.0 (01)00884838106963(10)4.6.0(11)20211014

510(k) numbers

not on file

PMA numbers

not on file

Product code

MSX

Firm FEI

3016618143

Firm city

Cambridge

Firm state

MA

Firm country

not on file

Cite as

FDA Medical Device Recalls (openFDA) (U.S. Food and Drug Administration (openFDA)), device-recall-0001-of-0001.json.zip, sha256 b87518bfe2e8, published 2026-09-28

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